Reference

Check the Terms That Shape Your pelita168 Experience

These terms and conditions set out how your account works, what we expect from you, and what you can expect from us. Every deposit through DANA, OVO, or GoPay, every withdrawal request, and every session on our platform falls under the rules below.

Account RulesPayment TermsEligibilityDispute ProcessData Handling
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pelita168 Check the Terms That Shape Your pelita168 Experience
REACH OUR TEAM

Open a Channel When You Have a Terms Query

If anything in these conditions is unclear or you need to raise a dispute, our support paths are available around the clock. Players in Depok or anywhere else in Indonesia reach us through the same channels. We handle terms-related queries with priority so your account is never in limbo longer than necessary.

Live Chat Tap the chat icon inside your account dashboard to connect with an agent who can clarify any clause, walk you through dispute steps, or confirm how a specific term applies to your recent transaction.
Email Support Send a detailed message describing your concern. Include your account username and the section of these terms you are asking about. We respond to terms-related emails within a working day in most cases.
Help Centre Our in-site help centre groups common terms questions by topic — account closure, payment disputes, promotional conditions — so you can find a quick answer before contacting an agent directly.
HOW WE PROTECT YOU

Switch to Confidence With These Account Safeguards

We handle your data and account seriously. These six areas explain what happens behind the scenes when you interact with our platform, from cookies to how long we retain your records. Knowing this helps you understand your rights under these terms and how to exercise them.

Data Collection

We collect only what is necessary to run your account — name, email, phone number, and payment details linked to DANA, OVO, or GoPay. No unnecessary personal data is stored beyond what the service requires.

Cookie Usage

Our site uses cookies for session management and to remember your preferences. You can clear or block cookies through your browser settings, though doing so may affect how the lobby loads on mobile or desktop.

Account Security

Your login is protected by encrypted credentials. We encourage you to use a strong, unique password and never share your OTP codes. Suspicious login attempts trigger a temporary lock until you verify ownership.

Data Retention

We retain account records for as long as your account is active plus an additional period required by applicable regulations. After that window, personal data is anonymised or deleted from our systems.

Requesting Changes

You may request correction or deletion of your personal data by contacting support via live chat or email. We process verified requests and confirm completion so you know your data reflects what you intended.

Third-Party Sharing

We do not sell your data. Limited information is shared only with payment processors (DANA, OVO, GoPay) and fraud-prevention partners, strictly to operate your account and comply with applicable law.

Explore Answers to Common Terms & Conditions Questions

These are the questions we hear most from account holders about our terms. If your question is not covered here, reach out through live chat and an agent will clarify any clause for you directly.

Eligibility depends on local law and your region. You must be of legal age in your jurisdiction. We do not verify jurisdiction proactively, but reserve the right to close accounts if we determine access is not permitted where you reside.

No. These terms allow one account per individual. If we detect duplicate accounts — same name, device, or payment wallet — both may be suspended pending review. Contact support if a genuine error occurs.

Request closure through live chat or email. Any remaining balance will be returned to your verified DANA, OVO, or GoPay wallet after standard identity checks. Processing follows the same verification steps as a normal withdrawal.

Promotional conditions are part of these terms. A breach — such as opening multiple accounts to claim the same offer — may result in forfeiture of bonus funds and any winnings derived from them, plus possible account suspension.

We notify you via your registered email or through an in-account message. Material changes take effect after a notice period. Continuing to use your account after that period means you accept the updated terms.

We collect your name, contact details, and payment information linked to DANA, OVO, or GoPay to operate your account, process transactions, and meet compliance obligations. We do not collect data beyond what is operationally necessary.

Yes. Contact support with a verified request and we will remove or anonymise your data in line with applicable regulations. Note that some records may be retained where law requires it, even after account closure.

Raise a dispute through live chat with your transaction reference. Our team reviews the ledger, contacts the relevant payment provider if needed, and aims to resolve the matter with a clear written outcome sent to your registered email.

Each promotion lists specific conditions — wagering requirements, eligible game categories, expiry windows. These supplement the main terms. If conditions are not met within the stated timeframe, promotional funds and associated winnings may be voided.

Withdrawals require the name on your e-wallet (DANA, OVO, or GoPay) to match your registered account name. A mismatch triggers a hold. You can resolve it by submitting identity verification through our support channel.

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