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Check How We Handle Your Data and Account

We keep this page straightforward so you know exactly what pelita168 does with your information, how we store it, and what you can ask us to change.

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pelita168 Check How We Handle Your Data and Account
POLICY CONTACT PATHS

Open a Channel When You Have Legal Questions

Need clarity on anything in this policy? Three paths reach us directly, and each one connects you to a team member who can address data requests, account restrictions, or eligibility queries without bouncing you between departments.

Team online

Live Chat

Tap the chat icon inside your account dashboard. A support agent handles legal and data questions in real time, and you can request a transcript sent to your registered email for your own records.

Email Support

Send your legal query to our support address listed in the Help section. Include your registered username and the specific request — data copy, deletion, or clarification — so we route it to the right team without delay.

In-App Request Form

Under account settings you will find a dedicated request form for data-related actions. Fill in the type of request, confirm via OTP on your linked number, and we acknowledge receipt within the same session.

HOW WE PROTECT YOU

Explore How We Manage Data and Account Security

Every piece of personal information tied to your pelita168 account follows a clear lifecycle — from collection to storage to eventual deletion. Below are six specific practices we maintain so you understand what happens behind the interface.

Data Encryption

All data moving between your device and our servers is encrypted. This covers login credentials, payment details linked to DANA, OVO, or GoPay, and session tokens — nothing travels in plain text.

Cookie Scope

We use session cookies and preference cookies only. Session cookies expire when you close the browser. Preference cookies remember language and layout choices. We do not use tracking cookies for ad networks.

Account Verification

Before processing a data request or withdrawal, we verify ownership through OTP sent to your registered number. This prevents unauthorized changes even if someone else gains access to your email.

Retention Period

We retain personal data for as long as your account is active. If you request deletion, we remove identifiable records after confirming ownership — transaction logs required by applicable law may be kept in anonymised form.

Change Requests

You can ask us to correct inaccurate data, export a copy of stored records, or delete your account entirely. Each request type is handled through the in-app form or via email, and we confirm completion in writing.

Third-Party Sharing

We share data only with payment processors — DANA, OVO, GoPay — to clear your transactions. No personal information goes to advertisers, data brokers, or unrelated third parties under any circumstance.

Get Answers on Policy, Data, and Account Rights

Common questions about what we collect, why, and how you control it. Each answer covers one specific aspect so you can find what applies to your situation quickly.

We collect your name, email, phone number, and the payment method you link — DANA, OVO, or GoPay credentials. We also store device type and login timestamps for security purposes. No additional data is gathered beyond what you provide during registration.

Yes. Use the in-app request form under account settings or email our support team. We compile your stored records — profile details, transaction history, and session logs — and deliver them to your registered email in a readable format.

Submit a deletion request via the in-app form or email. We verify ownership through OTP, then remove identifiable records. Anonymised transaction logs required by law may remain, but nothing that ties back to your identity personally.

No. We share data only with payment processors — DANA, OVO, GoPay — to process deposits and withdrawals. We do not sell, rent, or transfer your data to advertisers, analytics firms, or any unrelated external party.

We use session cookies that expire on browser close and preference cookies for language and layout. You can clear cookies in your browser settings at any time. Doing so will end your active session and reset saved preferences.

If you remain inactive without requesting deletion, we retain data for the period required by applicable local regulations. After that window, or immediately upon a verified deletion request, identifiable records are removed.

Reach us through live chat, email support, or the in-app form. Describe the concern and include your username. We investigate and respond with findings and any corrective action taken, confirmed in writing to your email.

Access depends on local law and is available where local law permits. If regulations change in your region, we notify you before any restriction takes effect so you can manage your account balance and data accordingly.

Wallet credentials are encrypted at rest and in transit. We store only the reference tokens needed to process transactions — not your full wallet PIN or password. Verification through OTP adds a second layer before any funds move.

Yes. Go to account settings, select the field you want to change, and confirm the update via OTP. For changes to your linked payment method, an additional identity check through your email is required before the new method activates.

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